WHAT IS YOUR RETURNS POLICY?
We are governed and adhere to, the United Kingdom Distance Selling Regulations. This means we will accept returns and offer a full refund as long as the item is unused, unopened and still in the original packaging.
Please note that we cannot accept returns or cancellations for non-stocked items ordered from suppliers specifically to fulfil the customer’s order. Items returned to branch may be subject to a 10% restocking charge.
To return your order, please pack it securely and send it back to us, we must receive it back within 7 days of the date that you received it. Please note that it is your responsibility for returning the goods at your expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible or within 30 days of receiving the goods back.
WHAT IS YOUR RETURNS ADDRESS?
Please contact your local branch for details and return your order to the branch it was purchased from, you will be able to determine this from the address on the invoice.
If you can't see the address on the invoice, please return the item to S&A Builders Merchants LTD, Harmire Enterprise Park, Barnard Castle, County Durham, DL12 8EH.
WHAT IS YOUR REFUNDS POLICY?
If you cancel your contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, within 30 days of the day on which your goods were delivered. In this case, we will refund the price of the goods in full, (excluding delivery charges). However, you will be responsible for the cost of returning the item to us. Products can only be returned if packaging is not broken and is unworn/ not used.
WHAT IF MY ORDER IS FAULTY OR DAMAGED?
If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. Please send images and your order number to help@sandabm.co.uk If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately and we will resolve the issue according to the manufacturer’s terms and conditions.
WHAT IF I HAVE RECEIVED THE WRONG ITEM?
If you suspect you've received the wrong item, please send a photo and your order number to help@sandabm.co.uk and we will endeavour to resolve the issue for you as soon as possible.
DISCLAIMER
Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. S&A Builders Merchants LTD cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults or issues with goods in transit.
For more information please email us at help@sandabm.co.uk or contact your local branch.
Thank you for visiting our site.
S&A Builders Merchants LTD
Date last reviewed: 03-01-2023